Enterprises LCC
Enterprises LCC
You’ve got a great product or service to sell, and you’re super excited about it (as you should be). But how do you find out if your product or service satisfies real customer needs?
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You may or may not have heard of the “Peter Principle.” As a matter of fact, it was new to me. You can read more about it here: https://en.m.wikipedia.org/wiki/Peter_principle. The Peter Principle is a concept in management developed by Laurence J. Peter, which observes that people in a hierarchy tend to rise to their “level …
Continue reading “There is a difference between a hard worker and a Leader.”
Right now, in the United States of America we are in the midst of a great economy. Not good, but great. Have you ever noticed that when the economy is great customer service stinks! It seems to be just the opposite when the economy is bad – customer service is phenomenal. Why is that? Well …